How does the job status change when my Driver updates their job via the Mobile App?

Changing a Job Status

This section will give you an overview on how your Driver can change their job's status thru their Fleet Ph Mobile App and also how it would appear in the Fleet Ph Web View.

Grabbing a Job

1.      In the Open tab, click the Ellipsis button of the job to be Grabbed.

Note: Its status in the Fleet Ph Web App will be "Open".

2.      Click Grab.

3.      The grabbed job will now move to the Assigned tab.

Note: Its status in the Fleet Ph Web App will now be "Assigned".

Accepting a Job

Once a Job has been Assigned to a Driver, they could now Accept the job/s.

1.     Click the Ellipsis button of the Assigned job that your Driver would want to Accept.

2.     Click Accept.

Note: Its  status in the Fleet Ph Web App will now be "Accepted".

Rejecting a Job

Once a job has been Assigned to your Driver, they could also Reject them if an unforeseen circumstance happened during their delivery operation.

1.      In the Assigned tab, select the job to be Rejected.

2.      The Job Details section will appear. Click the Ellipsis button.

3.      Click Reject Job.

4.      Select the Reject Reason in the Reject Delivery section.

5.      Click Yes.

Note: Its status in the Fleet Ph Web App will now be "Open", and the selected Reject Reason will appear as a Tag. Reject Reasons that your Drivers could choose from can be configured by the Fleet Ph Admin in the Fleet Ph Web App Reject Configuration Settings.

Starting a Job

Another action that your Drivers can do in the Fleet Ph Mobile App that can affect their job's status is Starting a Job. To Start a Job they should:

1.      Click the Ellipsis button of an Accepted job in the Assigned tab.

2.      Click Start.

3.      Click Yes to use a navigational app. This will only be applicable if your Drivers installed navigational apps like Google Maps or Waze in their phone.

Note: Its job icon color status will now change to Green. Meanwhile, in the Fleet Ph Web App, its status will now be "In Transit".

The job icon status in Mobile when job is "Started" by the Driver

Job's status in the Fleet Ph Web App once job is already Started by the Driver

Completing a Job

Another action that your Drivers can do in the Fleet Ph Mobile App that can affect their job's status is Completing a Job. To Complete a Job they should:

1.      Click the Ellipsis button of an In Transit job in the Assigned tab.

2.      Click I'm Here.

Note: Its job icon color status in Mobile will now change to Brown. Meanwhile, in the Fleet Ph Web App, its status will now change to "Arrived".

The job icon status in Mobile when job is in "Arrived"  status

Job's status in the Fleet Ph Web App once Driver already Arrived in the Delivery Location

3.      Once the Driver arrived, they should click the Ellipsis button of the "Arrived" job to Complete it.

4.      Click Done.

Note: If there are no Job Completion Requirements set-up in the Fleet Ph Web App, the job will already be completed. Otherwise, the Driver should complete the Job Completion tasks first, then click Finish.

Note: Once the job has been Completed, it will now move to the Done tab in the Fleet Ph Mobile App and will now be synced to the system. Its status in the Fleet Ph Web App will now be "Done".

Completed job will now be moved to the Done tab in Mobile and will be synced

Job's status in the Fleet Ph Web App once it is Done

Note: Once the job has been completely synced, it will now reflect in the Jobs Done section in Reports in the Admin's Fleet Ph Web Account.

Completed job will reflect in the Jobs Done Report (Reports section) in the Fleet Ph Web App

• Related Articles

• What can I do when I select Multiple Jobs in the Fleet Ph Mobile App?

  Applying Action on Multiple Jobs This module will introduce you on how your Drivers could select multiple jobs assigned to them or if they wanted to grab multiple jobs assigned to their Hub. Accept/Start Multiple Jobs (Assigned Tab) If there are ...

• How do I monitor my driver's mobile device activity?

  Driver Management: Monitor Driver Device This module is a guide on how to view the logs of a Fleet PH Driver’s mobile activity/status so that they can be checked and monitored. Click here to view our Release Note for Monitor Driver Device. Monitoring ...

• Is there a way that I can also add jobs in the Fleet Ph Mobile App?

  Creating a Job Post Just like the Fleet Ph Web App, you could also Create a Job under your Settings menu. 1.      Make sure that the Receive Job Toggle is On (Assigned Tab). 2.      Click the Hamburger icon to view your Settings menu. 3.      Click ...

• How do I add return reasons that my drivers can choose from the Fleet Mobile app when returning parcels?

  Return Configuration This module is a guide on how you can configure/add Return Reason/s that your drivers could choose from in their Fleet PH Mobile App if they would want to return a certain order. Add a Return Configuration To Add a New Return ...

• How do I setup job completion requirements that my drivers can choose from in the Fleet Mobile App?

  Job Completion Requirements This module is a guide on how to setup job completion requirements that your Drivers can choose & fill-out before completing an order. An example of this could be an E-Signature of the recipient as Proof of Delivery (POD). ...