Data Scopes & Exceptions | Charts | FAQs

Service Level, Completion Period, & Driver's Performance: Data Scopes & Exceptions

Service Level

Info
The percentage of jobs completed within the expected time frame.

Data Scope

1.      Total jobs assigned within the specific time frame.
2.      Number of jobs completed on time.
3.      Jobs completed but delayed, or not completed.

Data Exceptions

1.      Jobs marked as cancelled, rejected, or Returned To Sender (RTS) are excluded from the calculation.
2.      Jobs that are manually overridden.

Completion Period

Info
The time frame selected for analyzing the completion of jobs.

Data Scope

1.      Start and end dates for the chosen period.
2.      Job data filtered by the following:
            a. Status
            b. Expected completion time
            c. Assigned within minutes
            d. Accepted within minutes
            e. Started within minutes
            f. In-transit within minutes
            g. Received within minutes
            h. Assigned driver

Data Exceptions

1.      Jobs outside the specified period are not included.
2.      Delayed jobs carried over from a previous date.

Driver's Performance

Info
An evaluation of individual driver efficiency based on completed jobs and average completion time in minutes.

Data Scope

1.      Total jobs assigned to each driver.
2.      The average time taken per job.

Data Exceptions

1.      Jobs reassigned to other drivers are excluded from the original driver's performance data.

    • Related Articles

    • How do I track the progress of my Fleet drivers?

      Dashboard Your Fleet Web app's Dashboard feature can provide a summary of your Fleet Drivers' progress and of the status of your job posts (i.e. Number of Pending, Unassigned, or Completed Jobs). Dashboard - Filters The following are different ...

    • How do I monitor my driver's mobile device activity?

      Driver Management: Monitor Driver Device This module is a guide on how to view the logs of a Fleet PH Driver’s mobile activity/status so that they can be checked and monitored. Click here to view our Release Note for Monitor Driver Device. Module ...

    • How do I setup job completion requirements that my drivers can choose from their Fleet Mobile App?

      Job Completion Requirements This module is a guide on how to setup job completion requirements that your Drivers can choose & fill-out before completing an order. An example of this could be an E-Signature of the recipient as Proof of Delivery (POD). ...

    • How do I view the history of actions done to a Fleet driver's account?

      Driver Management: Driver History This module is a guide in viewing a driver history if they have been Deactivated, Flagged, Unflagged, or Activated. The time and date stamps, the User who applied the actions, including their remarks can also be ...

    • Job Completion Requirements: Tasks

      Job Completion Requirements: Tasks The following are Video Manual for the following Job Completion Requirements Tasks. For a link to our Job Completion Requirements User Guide, click here. Pickup Parcel Click here to open our Video Guide for the ...