How do I add reject reasons that my Fleet Drivers can choose from their Fleet Mobile app?
Reject Configuration
This module is a guide on how to add Reject Reason/s that Fleet PH Drivers could choose from in their Fleet PH Mobile app if they would want to Reject a certain delivery.
Module Note: You can now download an offline version (no images) for this article. Just click the PDF file below to download.
Add a New Reject Configuration
To Add a New Reject Configuration:
1. Click Settings.
2. Click Reject Configuration.
3. Click Add New Reject Configuration.
4. Fill-out the following fields:
a. Reason - Enter the Reject Reason that your driver can select from their Fleet Mobile app when Rejecting a Job.
b. Tag - Add or select from previously created tags.
5. Click Add.
Note: Once the Reject Configuration has been added, the Reason Title will be visible under the Reason column, together with its corresponding Tag under the Tags column.
Note: To easily look for the Reject Reasons, type the Reason Title on the Search bar of the Reject Configuration page.
Update a Reject Configuration
To Edit an Existing Reject Configuration:
1. Click the Pencil icon under the Action column of the Reject Reason.
2. Make the necessary changes.
3. Click Save.
Remove a Reject Configuration
To Delete an Existing Reject Configuration:
1. Click the Trash icon under the Action column of the Reject Reason.
2. Click Confirm.
Activate/Deactivate a Reject Configuration
To Activate/Deactivate an Existing Reject Configuration:
Under the Active column, click the Toggle button to Activate/Deactivate a Reject Reason.
Note: All Active Reasons will appear in the Fleet Mobile app once the Driver clicks the Reject Job button.Arrange Reject Configuration Order
To Arrange the Order of the Existing Reject Configurations:
Click and drag the List button beside the Toggle button of the reason.
Note: The change in their order will also reflect in the Fleet PH Mobile App.
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