How do I add reject reasons that my Fleet Drivers can choose from their Fleet Mobile app?
Reject Configuration
This module is a guide on how to add Reject Reason/s that Fleet PH Drivers could choose from in their Fleet PH Mobile app if they would want to Reject a certain delivery.
Add a New Reject Configuration
To Add a New Reject Configuration:
1. Click Settings.
2. Click Reject Configuration.
3. Click Add New Reject Configuration.
4. Fill-out the following fields:
a. Reason - Enter the Reject Reason that your driver can select from their Fleet Mobile app when Rejecting a Job.
b. Tag - Add or select from previously created tags.
5. Click Add.
Note: Once the Reject Configuration has been added, the Reason Title will be visible under the Reason column, together with its corresponding Tag under the Tags column.
Note: To easily look for the Reject Reasons, type the Reason Title on the Search bar of the Reject Configuration page.
Update a Reject Configuration
To Edit an Existing Reject Configuration:
1. Click the Pencil icon under the Action column of the Reject Reason.
2. Make the necessary changes.
3. Click Save.
Remove a Reject Configuration
To Delete an Existing Reject Configuration:
1. Click the Trash icon under the Action column of the Reject Reason.
2. Click Confirm.
Activate/Deactivate a Reject Configuration
To Activate/Deactivate an Existing Reject Configuration:
Under the Active column, click the Toggle button to Activate/Deactivate a Reject Reason.
Note: All Active Reasons will appear in the Fleet Mobile app once the Driver clicks the Reject Job button. Arrange Reject Configuration Order
To Arrange the Order of the Existing Reject Configurations:
Click and drag the List button beside the Toggle button of the reason.
Note: The change in their order will also reflect in the Fleet PH Mobile App.