How do I add return reasons that my drivers can choose from the Fleet Mobile app when returning parcels?
Return Configuration
This module is a guide on how you can configure/add Return Reason/s that your drivers could choose from in their Fleet PH Mobile App if they would want to return a certain order.
Add a Return Configuration
To Add a New Return Configuration:
1. Click Settings.
2. Click Return
Configuration.
3. Click Add
New Return Configuration.
4. Enter the necessary details:
a. Tags – Enter/add a new Tag for this Reason.
Note: The Tag will also appear in the Pending Jobs
page (Tags column) when the Driver will choose
this particular reason in their Fleet Ph Mobile App. b. Reason (required) – Type the Reason for Return.
This will appear in the Mobile App as a Reason for Return.
Sample list of Return Reasons in the Fleet PH Mobile App
c. Count as Failed Delivery – If clicked, the system will count how many times the driver has returned the order.
The Return Icon once a Driver chose a Return Reason in the Mobile App that will be counted as a failed delivery
5. Click Add.
Update a Return Configuration
To Edit an Existing Return Configuration:
1. Click the Pencil icon under the Action column of
the reason.
2. Make the necessary changes.
3. Click Save.
Remove a Return Configuration
To Delete an Existing Return Configuration:
1. Click the Trash icon under the Action column of
the reason.
2. Click Confirm.
Activate/Deactivate a Return Configuration
To Activate/Deactivate an Existing Return Configuration:
Click the Toggle button under the Active column of
the Return Reason.
Arrange Return Configuration Order
To Arrange the Order of the Existing Return Configurations:
Click and drag the List button beside the Toggle button of the reason.
Note: The change in their order will also reflect in the Fleet PH Mobile App.
Confirm Return Toggle
If activated, the Web User needs to Confirm first all 'For Return' jobs before turning the job to a Re-Open status.
For more information, click here to view our Return Configuration Video Manual, or play the video below:
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